Shipping Policy
Thank you for choosing HHYS Inframart! This Shipping Policy outlines the terms and conditions related to the shipping of products from our company to customers in Kerala, India. Please read this policy carefully before placing your order to understand our shipping procedures and guidelines.
1. Order Processing:
1.1. Once we receive your order, we will process it within 2 business days. Business days exclude weekends and public holidays.
1.2. In case of any unforeseen circumstances or delays in processing your order, we will notify you promptly via the contact information provided during the order placement.
2. Shipping Methods and Timeframes:
2.1. We offer shipping services within Kerala.
2.2. We utilize reliable courier partners to ensure the safe and timely delivery of your order.
2.3. The estimated delivery time may vary depending on your location within Kerala and the shipping method chosen.
2.4. Once your order is shipped, you will receive a confirmation email with tracking details to monitor the progress of your shipment.
3. Shipping Charges:
3.1. Shipping charges are calculated based on the weight, dimensions, and destination of the package.
3.2. The shipping charges will be displayed during the checkout process, and you will have the opportunity to review them before finalizing your order.
4. Delivery Attempts and Signature:
4.1. Our courier partners will make reasonable attempts to deliver your package to the provided shipping address.
4.2. If no one is available to receive the package, a delivery attempt notice will be left, and you may be contacted to arrange an alternative delivery time or location.
4.3. For certain high-value or sensitive items, a signature may be required upon delivery to ensure secure receipt.
5. Shipping Restrictions:
5.1. Some products may be subject to specific shipping restrictions or regulations imposed by local or national authorities. It is your responsibility to ensure compliance with such restrictions.
5.2. If any restrictions prevent us from shipping a product to your location, we will notify you and provide a refund for the affected item(s).
6. Order Tracking:
6.1. You can track the progress of your shipment using the provided tracking number on our website or through the courier partner’s online tracking system.
6.2. If you encounter any issues with tracking your package, please contact our customer support team, and we will be happy to assist you.
7. Damaged or Lost Packages:
7.1. We take utmost care in packaging and handling your orders to ensure they arrive in perfect condition.
7.2. In the rare event that your package arrives damaged or is lost during transit, please contact our customer support team immediately. We will initiate an investigation with the courier company and work towards resolving the issue to your satisfaction.
8. International Shipping:
8.1. At present, we only offer shipping services within Kerala and do not support international shipping.
9. Contact Information:
If you have any questions, concerns, or require assistance regarding our shipping policy, please feel free to contact our customer support team via email at info@hhysinframart.com or by phone at 095674 37776. We are here to help!
Note: This is a sample shipping policy and should be customized to fit the specific requirements and conditions of your business.
