FREQUENTLY ASKED QUESTIONS
Yes, we take pride in providing accurate product representation on our website, ensuring that you receive the same high-quality building materials as showcased in the pictures. Our commitment to transparency and customer satisfaction guarantees a seamless shopping experience.
Upon completing your purchase, you will receive an email containing your sales receipt. Additionally, you can also access your sales receipt by logging into your account on our website and navigating to the ‘Order History’ section. There, you will find a detailed record of your transactions, including the corresponding sales receipts for your reference and convenience.
We understand that circumstances may arise where a return is necessary. To initiate a return, please contact our customer service team within 30 days of receiving your item. They will guide you through the return process and provide you with the necessary instructions and any applicable return shipping labels. Please ensure that the item is unused, in its original packaging, and accompanied by the sales receipt. Our goal is to make the return process as smooth as possible and ensure your satisfaction with our products.
Yes, we strive to maintain a well-stocked inventory of our products. If an item is currently indicated as ‘out of stock,’ we apologize for the inconvenience. However, we encourage you to check back periodically as we regularly update our stock. Alternatively, you can reach out to our customer service team who can provide you with information regarding the availability of specific items and assist you with potential alternatives or suggestions. We appreciate your understanding and patience as we work towards restocking your desired products.
We offer convenient shipping options to a wide range of locations. During the checkout process, you can enter your desired shipping address, which can be your home, office, or any valid address of your choice within our shipping coverage area. We strive to provide reliable shipping services, ensuring that your order reaches you promptly and securely. If you have any specific shipping inquiries or require assistance with international shipping, please reach out to our customer service team who will be more than happy to assist you.